Our goal is to earn your loyalty through exceptional products and customer service that is second to none. Whether it's before, during, or after your purchase, you can rely on our dedicated service team.
We strive to ensure your total satisfaction with your new Pow’R’kraft. When your receive your order, we recommend you keep the box or pallet your Pow’R’kraft was shipped in as well all packing material. Under the conditions of our 60-dayTrial, Pow’R’kraft items purchased directly from Betst Products, llc. may be returned within 60 days (15 days for commercial use) of its ship date. If you are not fully satisfied, simply send it back for an exchange or a full refund of the product's original price, less the standard shipping charges to and from your delivery address. Please click on the 60-Day Trial tab at the left for full details. Please Note: The 60-Day Trial is not transferable and does not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance. To return or exchange an item, contact our Customer Service Department. All products require a Return Authorization from Betst Products, llc. which can be issued via Email or Phone.
Replacement Parts: If for any reason (with the exceptions of shipping damage and failures in materials or workmanship) a part needs to be returned or exchanged, it must be done within 30 days and the part must be in its original condition. All parts should be returned in original or equivalent packaging. Betst Products, llc. recommends that parts be returned using a traceable service, such as FedEx as no refund will be issued until the part has been received by Betst products, llc. Any refund will not include shipping. No COD returns will be accepted. The 60-Day Trial does not apply to parts.
Exchanges: When obtaining a return authorization, tell us which item(s) you wish to order in exchange for the product(s) you are returning. For fastest exchange, purchase your new item. Your account will be credited once your return shipment is received at Betst Products, llc..